I have recently replaced my old working Loxone valve actuators by new ones (most recent model). Some of the old ones were not able to close the valve completely and were not straight positioned anymore. So I decided to use the more solid new ones. However with 2 of 7 valve actuators it went wrong after the update to the latest device version. And both went offline and show no led status anymore. The question now is: is it a device that need an RMA ? Can it be recovered by a specific intervention ? The cabling is correct en there is enough power on tree. It recogniized the valve actuators at startup but failed after restart. Or did I do a misconfig ? Looking forward to your reply.
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Antworten auf Deutsch sind ebenfalls willkommen -
Which cable do you use? 0,6mm wire or 0,8mm?
updated with Release version or beta?Kommentar
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I have used 0.8mm Loxone cables and the target release of the valve actuator was 16.3.3.10 which was automatically triggered by the Loxone config when the device was added to the tree.Kommentar
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I think it's best to make a ticket. Sometimes previous Loxone cable 0,6mm wire gives problems, but 0,8mm should be ok.
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